New Case Study: A U.S. Issuer’s Experience with Visa’s IDX Solution

New Case Study: Visa’s IDX Solution

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Cardinal Mobile SDK and the changing digital landscape

With the rapidly changing world of COVID-19, the shift to digital and connected devices has never been more important. Did you know the share of consumers reporting online retail purchases has increased over 34% year-over-year? And over 50% used their mobile device to help them complete their most recent purchase?¹ That’s impressive. And that’s why Cardinal is focusing on our Cardinal Mobile SDK and expanding its range.

Now, think back to 1999. Think wayyyy back. 3-D Secure was being introduced, and the payments ecosystem was preparing for a big, inevitable shift in how consumers shop. Over two decades later, everything has changed. Shoppers are going online more and more, buying from the convenience of their homes, when they want and how they want.

After years of reviewing the current solutions, EMVCo published the specs for EMV® 3-D Secure (formerly known as 3-D Secure 2.0) in 2016. This new major version marked the introduction of new transaction flows, user devices, and alternative ways to authenticate. Not only did EMV 3-D Secure address the ways we shop today (compared to how we shopped in 1999), it focused on the user experience and ways we could be shopping in the future.

In recent years, our shopping habits have evolved even further, extending beyond the traditional screen. Take a look around your living room – you probably see multiple devices you can use to make purchases – and thanks to EMV 3DS and Cardinal Mobile SDK, feel safe doing so. These include voice assistants, smart clocks/displays, gaming consoles, set-top boxes, smart TVs, and more. EMV 3DS and Cardinal Mobile SDK tailor the experience to you – no matter what device you are using – and secure the transaction. And the best news? The presentation of the challenge screens and the available authentication methods have been improved over previous versions – making the user experience that much better.

Each component of the authentication experience has been revamped for the modern shopper. So as you sit on the train during your morning commute (or in your favorite chair at home during this quarantine) and you click “Buy Now,” the entire authentication experience has been re-designed to be equal parts seamless and identifiable.

Not only has the native app (iOS and Android) experience been improved by the introduction of a formal SDK, the browser experience has been improved during web-based transactions. So, whether you are in an app or using a browser, the same set of guidelines apply. This is key to conversion rates, as not all devices share similar experiences. EMV 3DS and Cardinal Mobile SDK unify your interactions throughout your day – whether you’re shopping on the go in between appointments or unwinding at home.

Cardinal Mobile SDK example on mobile phoneCardinal Mobile SDK example on mobile phone

The devices we mentioned earlier, including voice assistants and smart TVs, are another category that is growing year over year. Consumers are becoming more accustomed to, and comfortable with, the experience of shopping outside the box. One such device is the Apple TV, where the introduction of tvOS in 2015 ushered in a new area of set-top boxes. The App Store within tvOS has become home to thousands of native shopping experiences on the big screen, and with the latest version of Cardinal Mobile SDK, EMV 3DS can now scale to your living room wall.

Browser example Cardinal Mobile SDK

The newest versions of EMV 3DS account for the many ways we consume content and interact with our favorite merchants. Cardinal’s product offerings, including Cardinal Mobile SDK, enable the versatility of EMV 3DS to protect your customers and their purchases. Have a question on how Cardinal can enable you to apply authentication the way your consumers prefer to shop? Let’s talk.

If you enjoyed this blog, thank your guest writer Chris Bohatka, Manager, Technical Product, at Cardinal. Chris has been with Cardinal for five years and is a former developer still passionate about software craftmanship and innovation. In his spare time, Chris hikes with his wife and dog, and even lets them watch his favorite teams with him – the Cleveland Browns, Ohio State football and Arsenal (soccer)!